Warranty Terms and Conditions

Thank you for your interest in Okra Products

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Okra Products, LLC ("Okra"), and/or from an Authorized Seller (the "Physical Goods").

Our policy is to honor product warranties and/or perform services only on products purchased from an authorized Okra seller and only accompanied by a receipt or proof of purchase. If you purchase an Okra product from an unauthorized seller, your Okra warranty will not be valid. This does not extend to any subsequent owner or other transferee of the product.

For products sold on Amazon.com, Okra will only honor product warranties for items purchased from seller "IBD Electronics" ("IBD Electronics"). If you purchase an Okra product from any other seller on Amazon.com, your Okra warranty will not be valid.

 

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period (as defined below).

During the Warranty Period, Okra Products will repair or replace, at no charge, products that prove defective because of improper material or workmanship, under normal use and maintenance.

 

What will we do to correct problems?

Okra Products will repair the Product at no charge, using new or refurbished replacement parts.

 

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Okra or from an Authorized Seller is One Year from the date of purchase (or as stated on the individual product page or product packaging, whichever is greater).

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or one year from the date of replacement or repair, whichever is longer.

 

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Thereafter, Okra may provide you with a Defective Merchanise Authorization (“DMA”).

Once you obtain a DMA, you should send the Physical Goods, in either original packaging or packaging providing an equal degree of protection to the address specified by Okra Products along with any accessories or documents that shipped with the Physical Goods.

 

Implied Warranties

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.

Limitation of Damages

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, Okra Products SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

You can contact us by emailing cs@okraproducts.com